Heat Experience Services Ltd, T/A Saunaplus.co.uk. Privacy Policy

1. Who we are

We are sauna, steam spa product and service provider for personal, businesses and


Our trading name is Saunaplus.co.uk. which is owned and managed by Heat Experience

Services Ltd.

In line with GDPR we care about keeping your personal data, and any media you create

with us, safe and secure. This Privacy Policy will provide all the information you need to

know for why, how and when we use your personal data to operate Heat Experience

Services Ltd. For any queries, please contact our company director Gavin Ardern at:


We use your personal data to provide the best website experience possible, as well as

operate our marketing campaigns and communicate with you.

We will never sell or freely distribute your personal data to any third parties. All data will

remain secure with us and will be used within the marketing and management tools which

we use.

2. What personal data we collect and why we collect it

The personal data we collect as outlined in this document is collected on the legal basis

of “Legitimate Interests”. Legitimate Interests means the interests of our business in

operating and managing our service to you, enabling us to provide the best service or

products possible and the best and most secure customer experience. In other words, all

of our data collection is done to support our purpose as a business, as described above.

We only collect data which is necessary for this purpose.

3. Contact forms

If you have used any of our contact, booking or enquiry forms on our website your data

will be stored in our Customer Relationship Management (CRM) software as well as our

email service. This is so we can keep a record of what communications we have had with

you to provide the best service possible. You will not be automatically added to our email

marketing list. These details will solely be for the purposes of direct email

communications relevant to the services we provide.

4. Email marketing

If you have used any of the signup forms and opted in on the website then the personal

data which you input will be added to our email marketing service.

Your signing up to this emailing list gives us your consent to allow us to email you useful

and relevant information. This information will always be relevant to the services we

provide which we create and curate to help you.

The personal data we store will be:

first name

last name

email address

your communication and marketing preferences

your interaction with our marketing emails

This data helps us to understand what content users are most interested in so we can

create the most valuable emails possible.

5. Direct marketing

If you have been contacted by us or vice versa, we shall store any of, or all of, the

following pieces of personal data:

first name

last name

email address

phone number

location (by city)

a record of all email conversations between you and anyone with a theswim.co email


We do this under the legal basis of Legitimate Interest so we can provide the best service

and experience possible. By storing the above personal data, we can tailor our

communications to you in a personalised manner. We may also use this information to

keep you updated with relevant services or products we provide.

Further to this, we may use this information to keep you updated on any events we are

conducting, relevant industry information and any surveys we are conducting or other

research and development initiatives.

6. Cookies

This site uses cookies – small text files that are placed on your machine to help the site

provide a better user experience. In general, cookies are used to retain user preferences,

store information, and provide anonymised tracking data to third party applications like

Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to

disable cookies on this site and on others. The most effective way to do this is to disable

cookies in your browser. We suggest consulting the Help section of your browser or

taking a look at the About Cookies website which offers guidance for all modern


7. Embedded content from other websites

Articles and media on this website may include embedded content (e.g. videos, images,

articles, etc.). Embedded content from other websites behaves in the exact same way as

if the user has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party

tracking, and monitor your interaction with that embedded content, including tracing your

interaction with the embedded content if you have an account and are logged in to that


8. Analytics

When someone visits our website we use one or more third party services, including

Google Analytics, to collect standard internet log information and details of visitor

behaviour patterns. We do this to find out things like the number of visitors to different

pages on our site, and their usage patterns within those pages. This information is only

processed in a way which does not identify anyone. We do not make, and do not allow

Google or other organisations to make, any attempt to find out the identities of those

visiting our website.

9. Third party integrations

Our website may use social and other plugins which are provided and operated by third

party companies, such as Facebook and Twitter. As a result of this, you may send to the

third party company the information that you are viewing on a certain part of our platform.

If you are not logged into your account with the third party company, then the third party

may not know your identity. If you are logged into your account with the third party

company, then the third party may be able to link information about your visit to our

platform to your account with them. Similarly, your interactions with the social plugin may

be recorded by the third party.

Please refer to the third party’s Privacy Policy to find out more about its data practices,

such as what data is collected about you and how the third party uses such data.

10. Data security

We follow a number of best practices and make every effort to keep your data secure.

Examples of how we implement technical security safeguards include but are not limited


Always using secure HTTP with SSL (HTTPS) to serve pages on our website

Mitigating the effects of possible DDoS or other attacks using a third party CDN (Content

Distribution Network)

Using secure third party software to store and manageable all data, for example Google


Unfortunately, no method of transmission over the internet, and no method of storing

electronic information, can be 100% secure. So, we cannot guarantee the absolute

security of your transmissions to us and of your personal information that we store.

11. How long we keep personal data for

We will store any personal data you have given us or we have of you before any

contractual work, during and after the contractual service has completed. This is so if we

need to get in touch about your work in the future (for example, archiving) we can do so.

You are at any time welcome to ask us to delete all of your personal data, however please

note that we cannot continue to offer any service to you if this were the case.

We would remove all of your personal data from our emailing services and CRM. We

would ask that we could keep your name and company in our CRM tool so that we can

ensure to never accidentally contact you again in a direct sales email capacity.

You can request to receive an exported file of the personal data we hold about you,

including any data you have provided to us.

12. Changes to this Privacy Policy

This document was last reviewed on 24th January 2019.

We reserve the right to change this Privacy Policy at any time. Where material changes to

the terms of the policy are made, we’ll notify all users via email and/or on-site


We’ll always update this policy if we make significant changes to the types of data we

collect or the way it is processed.

It’s important that you review the changed Privacy Policy. If you do not wish to agree to

the changed Privacy Policy, then we will not be able to continue providing our services to

you and will terminate any communications with you.

For any queries or more information please contact our company director, Gavin Ardern